Shipping Policy

Last updated: July 2026

At Alexander London, we are committed to providing our customers with a smooth and reliable shopping experience. This Shipping Policy explains how we process, handle, and deliver orders placed through alexanderlondon.shop.

1. Order Processing Time

All orders are carefully processed and prepared before shipment.

Orders are typically processed within 1–3 business days after payment confirmation.

Please note that processing times may vary during periods of high demand, holidays, or promotional events.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

2. Delivery Times

For customers in the United Kingdom, estimated delivery times are:

Standard Shipping:
Estimated delivery: 7–14 business days after dispatch

Delivery times may vary depending on the destination, carrier performance, customs procedures, and other factors outside of our control.

Please note that estimated delivery times are not guaranteed delivery dates.

3. Order Tracking

Once your order has been dispatched, tracking information will be provided whenever available.

Customers can use the tracking details provided to follow the progress of their delivery.

Please allow some time for tracking information to become active after shipment confirmation.

4. Shipping Delays

While we always aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Carrier delays

• Customs processing

• Incorrect or incomplete delivery information

• High-volume periods

• Circumstances outside of our reasonable control

If your order has not arrived within the expected delivery timeframe, please contact our customer support team and we will assist you.

5. Incorrect Delivery Information

Customers are responsible for providing accurate shipping information during checkout.

If an order cannot be delivered due to incorrect or incomplete address details provided by the customer, Alexander London cannot be held responsible for delays or additional shipping costs.

6. Lost or Missing Packages

If your tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible.

Our team will work with the relevant shipping provider to investigate the situation and assist with the next steps.

7. International Orders

If international shipping options are available, delivery times may vary depending on the destination country and local customs requirements.

Customers are responsible for ensuring that all shipping information provided during checkout is correct.

8. Contact Us

If you have any questions regarding your order or shipping details, our customer support team is available to assist you.

Thank you for choosing Alexander London.